Return and Refund Policy

The 30-Day Complimentary Return Privilege

At AE, we are unequivocally dedicated to ensuring your absolute satisfaction with every acquisition. We recognise that selecting a luxury piece is a highly personal experience. Therefore, should your selection from our exclusive Collections collection not completely align with your expectations, we offer a seamless, no-reason return and exchange privilege. Discerning clients may initiate a formal return or exchange within thirty (30) days from the exact date of receipt.

Conditions of Return

To preserve the uncompromised quality and heritage of the inventory, all returned pieces must be received in their original, pristine condition. We kindly require that you adhere to the following standard conditions to ensure your return is swiftly authorised:

• Items must remain entirely untouched by artificial damage, alterations, or improper handling.
• There must be absolutely no obvious signs of use, wear, or distress that would compromise the integrity of the piece and affect secondary sales.
• All original bespoke packaging, authentic brand tags, protective seals, and accompanying documentation must be securely included within the return parcel.

Initiating a Return or Exchange

To commence the return or exchange procedure, we invite you to connect with our dedicated client care advisors. We facilitate effortless returns for our esteemed patrons residing in the United Arab Emirates, as well as those utilizing our global shipping network. You may initiate your request via our secure Contact Us form or by corresponding directly with our boutique support desk:

• Direct Support Email: [email protected]

When submitting your formal request, you must provide the original email address and the primary telephone number associated with your order. This critical information allows our luxury concierges to rapidly authenticate your purchase history and issue your return authorisation without delay.

Complimentary Return Logistics

As a definitive testament to our premium service standards, AE proudly assumes full financial responsibility for all return shipping costs. We will issue a complimentary, pre-paid return shipping label and assist in coordinating the secure transit of your package back to our regional inspection facility, ensuring the process is entirely frictionless for you.

Refund Processing and Financial Allocation

Upon the secure arrival of your returned item, our quality assurance specialists will conduct a prompt, meticulous evaluation. Following a successful inspection confirming the item’s pristine condition, your financial refund will be officially processed within one (1) to two (2) business days.

All cleared funds will be seamlessly credited back to your original method of payment, fully supported by our secure Credit Card financial gateways. Please be advised that while our internal administrative processing is immediate, standard clearing times dictated by your specific financial institution may apply before the funds are visibly reflected in your account.