Shipping Policy

Exacting Standards of Global Delivery

At AE, we ensure that the final stage of your acquisition is as flawless and refined as the pieces within our Collections collection. All authenticated luxury goods are securely dispatched directly from the official climate-controlled warehouse located within the United Arab Emirates. While the delivery schedules outlined below highlight our primary domestic and regional logistics, we wish to expressly remind our esteemed patrons that our boutique proudly supports comprehensive global shipping to accommodate our international clientele worldwide.

Processing Protocols and Total Delivery Calculation

To uphold our uncompromising standards of excellence, every individual piece must undergo a rigorous quality assurance (QA) inspection by our dedicated specialists prior to dispatch. This meticulous preparation phase typically requires 1 to 2 business days. The complete timeline for the arrival of your luxury acquisition is determined by the following precise formula:

• Total Delivery Time = Order Processing Time + Logistics Transit Time (calculated exclusively in official business days, excluding weekends and recognised public holidays).

Premium Logistics and Regional Transit Schedules

For distribution within the United Arab Emirates and our neighbouring regions, we exclusively partner with the most prestigious local and international carriers to ensure secure, white-glove delivery. The anticipated transit schedules based on your geographic location are detailed below:

Shipping Tariffs and Complimentary Dispatch

In recognition of our discerning clientele, AE is honoured to offer complimentary, fully insured premium shipping on all acquisitions that exceed our premium threshold. Our transparent logistics tariffs are applied as follows:

• Complimentary White-Glove Delivery: Automatically applied at checkout to all orders with a total final value equal to or exceeding €220.
• Standard Premium Dispatch: For exquisite acquisitions falling below the complimentary threshold, a standard flat-rate distribution fee of €40 will be clearly appended to your final invoice prior to secure authorisation.

Delivery Exceptions, Remote Regions, and Force Majeure

While our premier logistics partners maintain an exceptional record of punctuality, certain external variables may occasionally influence final delivery schedules. We kindly ask our clients to anticipate potential delays of 1 to 7 business days in the event of force majeure circumstances. Such rare events include severe weather anomalies, natural disasters, or unforeseen administrative delays at international customs checkpoints. Furthermore, please be advised that deliveries designated for remote territories or offshore islands within the United Arab Emirates naturally require additional transit time beyond the standard domestic schedule.

Pre-Dispatch Assurance and Discrepancy Resolution

Your absolute satisfaction and complete peace of mind remain the highest priorities of our institution. As previously noted, all packages are subjected to a strict QA evaluation prior to leaving our facilities to guarantee perfection. However, in the highly improbable event that your item arrives incorrect, structurally damaged during transit, or missing its authentic accompanying documentation, you must contact our client care concierges immediately via [email protected]. We will swiftly facilitate a secure retrieval and provide a complimentary, prioritised replacement, ensuring your experience with remains utterly uncompromised.

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