FAQ
Are your luxury items authentic?
We unconditionally guarantee the absolute authenticity and provenance of every piece. All acquisitions are officially sanctioned and dispatched directly from the official facility located within the United Arab Emirates.
Do you offer international delivery?
Yes, we proudly provide comprehensive global shipping capabilities to accommodate our international clientele, meticulously coordinated from our central operations at AE.
How long does the delivery process take?
Total delivery time includes 1 to 2 business days for our rigorous quality assurance inspection, plus the logistical transit time. Domestic deliveries typically arrive within 3 to 5 business days following dispatch.
What are your shipping tariffs?
We are honoured to offer complimentary white-glove delivery on all orders valued at €220 or above. For exquisite acquisitions falling below this premium threshold, a standard logistics fee of €40 will be applied.
Which logistics partners do you utilise?
We exclusively entrust your Collections selections to prestigious local and international carriers, guaranteeing secure, fully insured, and pristine white-glove delivery.
Can I track my acquisition during transit?
Yes, immediately after your order successfully navigates our stringent pre-dispatch inspection and leaves our facility, you will receive full digital tracking credentials to monitor its global journey.
Which payment methods are accepted?
To accommodate our discerning clientele, we securely accept Credit Card. All transactions are heavily encrypted and processed through trusted international clearing houses.
Is my financial information secure?
Absolutely. Every purchase is safeguarded by advanced SSL encryption protocols and mandatory 3D Secure (3DS) verification pathways to guarantee uncompromising transactional integrity.
What is your return and exchange policy?
We offer a seamless, complimentary 30-day return and exchange privilege from the exact date of receipt, provided the item remains in its original, untouched, and pristine condition.
Are there any fees associated with returning an item?
No, we proudly assume full financial responsibility for all return logistics costs. Furthermore, you are entirely free to utilise any secure logistics provider of your preference for the return transit.
How do I initiate a formal return?
We invite you to connect with our dedicated luxury concierges via [email protected]. Please provide your original order email and primary telephone number to commence the swift authorisation procedure.
When will my financial refund be processed?
Upon the secure arrival and successful inspection of your returned piece at our regional facility, your refund is officially processed within 1 to 2 business days and credited directly back to your original method of payment.
What happens if my item arrives damaged or incorrect?
In the highly improbable event of a discrepancy or structural damage during transit, please contact our client care advisors immediately. We will swiftly facilitate a secure retrieval and provide a complimentary, prioritised replacement.
